Plus: Focus on importance of follow up commitments; Able to incorporate learning into work with good direction; Mix of professionals in the class; Class worked through real problems; Stress on importance in defining details regarding variances; Great to hear about problems.

Delta: Issue white paper at end of first day; Clarify and give specific direction on steps following class; Spend more time on more problems; Schedule days between classes to allow more time for practice; Spend more time developing additional layers of Whys.